Shipping & Returns

Delivery rules

Two delivery options are available: delivery to a Nova Poshta branch (post office); delivery by Nova Poshta courier.

• to the branch - delivery is carried out through the postal operator Nova Poshta to the branch (post office) specified in the order, at the buyer's expense. When placing an order, you must specify the number of the desired Nova Poshta branch (post office) in your locality. Delivery time by the operator Nova Poshta in Ukraine is 1-3 days. Delivery is paid by the buyer upon receipt of the order. The cost of delivery is according to the tariffs of the postal operator Nova Poshta.

• by courier – courier delivery by the postal operator Nova Poshta at the buyer's expense. To do this, select the desired option “Delivery by courier Nova Poshta” in the Cart. When placing an order, you must specify the delivery address. The delivery time of the goods is from 1 to 3 business days. Delivery is paid upon receipt of the order. The cost of delivery is according to the tariffs of the postal operator Nova Poshta.

Orders are processed daily from 11:00 to 18:00. The delivery time is from 1 to 3 business days, but we do everything possible to send the order on the day of payment.

Return and exchange rules

As for underwear, in accordance with the Law of Ukraine "On the Protection of Consumer Rights" and the Resolution of the CMU dated March 19, 1994 No. 172, underwear is included in goods of proper quality that are not subject to exchange (return) if they do not satisfy consumers for any reason.

​Regarding products other than underwear presented on the website, returns and exchanges are carried out within 14 calendar days from the moment of receipt of the corresponding product.

Certificates are non-refundable.

The product to be returned must be in its original packaging, with tags and in new condition with no signs of wear (including no extraneous odors).

Shipping costs are non-refundable.

The buyer pays for the delivery of the goods for return, and in case of refusal, return shipping.

The decision to return is made taking into account the requirements specified in this section and the Public offer contract, after inspecting the received goods for return.

In the event of a positive decision to return the goods, the buyer will be refunded the cost of the goods within 30 (thirty) calendar days from the date of receipt of such goods by the seller, provided that the requirements specified in this section and the contract are met. Public offer.

The cost of the goods is subject to refund by bank transfer to the Buyer's account. Other forms of refund are not supported.

How to make a return:

If you decide to return/exchange the product, you must notify the manager by phone +380992936467, by direct message on the brand's Instagram page: @notyourfault.co or by filling out the feedback form on this site.

Please describe in detail the reasons for the return/exchange of the product and your wishes regarding possible improvements of certain characteristics of the product.

The returned item must be sent to the address and payment details provided by our manager. Additionally, you need to fill out and submit a refund request form, which will also be provided by the manager.

More details about the terms of purchase/sale of goods on the site can be found on the page Public offer.